SHIPPING POLICY

THE GREEN STORE

For the products in stock:
We normally prepare the packages after we receive a confirmed order. Hence we quote 48 hrs or 2 working day to dispatch the products from our end on the normal days. In the festival seasons like Diwali, Christmas break etc times, there will be slight delays in shipping, as there will be a slight rush in these seasons.

Pre-Order / Back-Order:

For the products marked under “Pre-Order”, we normally ship in 7-10 days of order receipt, or specified otherwise.

We ship through BlueDart only currently, so we request customers to check if they are covered geographically by BlueDart delivery service. Please buy a product only if you are comfortable and know that either BlueDart deliver it or you pickup from their office close by.

Once we dispatch the product from our end, we will lose the control over it. We will provide the tracking number to the customers, so that they can track their packages. In case of any issues with courier, customers have to work with the courier company using tracking number as the reference. However, we as shipper also can try to escalate from our end. For any escalations, please allow the minimum duration as mentioned in the BlueDart website. If there is any delay in delivery beyond the normal duration, customer can reach out to their local courier office and check the package status.
Sometimes if there are confusions in locating the right delivery address, BlueDart delivery personnel will contact customers on the provided number, so please provide a working number which is currently being used.

Any undelivered packages will be there in the local BlueDart office, so that customers can coordinate the delivery or pickup the package from the courier office. If the package is not delivered for a couple of days, BlueDart will return the package to origin, that is us. Any returned package can be sent again to the customer, but customer will have to pay the shipping charges again.

Kindly Note:
1) We do not ship on Saturdays and Sundays and any National Holidays

2) During the major festival times, at times of disaster, natural calamities, it will be difficult to keep up with the 48 hours shipping commitment. We request customers to kindly bear with us in such times.